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太原招聘客服30人

  • 2026-07-15 09:42:25
太原招聘客服30人

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航天信息股份有限公司山西直营中心客服市场专员（外包）招聘简章
一、公司简介
航天信息股份有限公司是中国航天科工集团旗下国有上市企业，专注于信息安全技术与互联网技术的研发与应用，在税务、政务、金融等领域提供专业信息化解决方案。山西直营中心作为集团在山西地区的核心业务单元，依托总部技术优势与资源支持，致力于为本地企业及政府机构提供优质的信息化服务与培训支持。
二、招聘岗位
客服市场专员（30人）
三、客服市场专员岗位职责
通过电话、在线客服、邮件等多渠道响应客户诉求，涵盖产品咨询解答、订单状态跟进、售前售后问题受理等场景；
精准记录客户问题与沟通细节，按规范录入客户管理系统，确保服务轨迹可追溯；
遇权限外问题，及时转接至对应岗位或反馈上级，并跟踪处理进度，最终向客户同步结果；
定期梳理高频问题与客户建议，形成分析报告助力服务流程或产品优化；
以专业、耐心的态度化解客户情绪，在保障问题解决的同时，传递企业温度，提升客户体验。
四、客服市场专员任职要求
学历专业：大专及以上学历，客户服务、市场营销等相关专业背景优先；
核心能力：具备清晰的语言表达与高效倾听能力，能快速捕捉客户需求并转化为解决方案；
技能要求：熟练操作Office办公软件，在线客服岗需具备较快的文字输入速度（每分钟不少于30字）；
经验优先：有1年以内客服或服务类工作经验者优先，应届毕业生若沟通能力突出、服务意识强也可纳入考察；
性格素养：具备情绪管理能力，面对客户负面反馈时保持冷静，同时有较强的责任心，确保问题跟进闭环。
身份与年龄限制：
退役军人或两年内未就业人员优先；
年龄要求：18-35周岁；
性格要求：踏实肯干、主动热情、逻辑清晰，具备良好的沟通表达与临场应变能力。
五、薪资与福利待遇
薪资结构：底薪4000元/月，综合薪资4000-6000元/月（含绩效奖励）；
培训与假期：带薪岗前培训及职业发展培训；享受双休、法定节假日，入职一年可享带薪年假、婚假、产假等；
社会保障：法定五险一金；
补贴福利：餐补、通讯补助、绩效奖励；
其他福利：文体活动、部门团建、生日及节日福利、健身设施、定期体检。
六、工作信息
工作地址：山西省太原市杏花岭区北环一号A座13层（航天信息股份有限公司山西直营中心）、客服外包基地。
上班时间：周一至周五8:30-12:00；14:00-18:00，周末双休，法定节假日放假
七、应聘流程与方式
（一）应聘流程
报名：发送简历至邮箱18935192168@163.com；
面试：简历审核通过者进入面试环节（含专业能力面试与综合素养评估）；
体检：面试通过者需按要求完成入职体检；
培训：体检合格者参加公司统一组织的岗前培训，培训通过后正式入职。
（二）应聘方式
简历投递：发送个人简历至邮箱（可电话咨询后确认），邮件及简历命名格式为“姓名+应聘培训讲师”或“姓名+应聘客服市场专员”；
联系信息：咨询电话：杨经理18703514075
航天信息股份有限公司山西直营中心期待您的加入！
（注：本简章未尽事宜，可通过咨询电话了解详情。）
温馨提示：请各位求职者在求职时提高警惕，一旦遇到需要交“保证金、服装费、培训费”的招聘信息，多半是骗局，要提高警惕，仔细辨别，谨防上当受骗。
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  1. CONNECT:[ UseTime:0.001268s ] mysql:host=127.0.0.1;port=3306;dbname=h460;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.001653s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000674s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000749s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.001232s ]
  6. SELECT * FROM `set` [ RunTime:0.000577s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.001378s ]
  8. SELECT * FROM `article` WHERE `id` = 535789 LIMIT 1 [ RunTime:0.007478s ]
  9. UPDATE `article` SET `lasttime` = 1784284360 WHERE `id` = 535789 [ RunTime:0.036576s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 64 LIMIT 1 [ RunTime:0.000742s ]
  11. SELECT * FROM `article` WHERE `id` < 535789 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.001325s ]
  12. SELECT * FROM `article` WHERE `id` > 535789 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.009587s ]
  13. SELECT * FROM `article` WHERE `id` < 535789 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.001958s ]
  14. SELECT * FROM `article` WHERE `id` < 535789 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.002928s ]
  15. SELECT * FROM `article` WHERE `id` < 535789 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.001765s ]
0.162020s